Delight Executive / GRE – CRM
Job Description
Department: CRM
Experience: 2+Years
Job Type: Full Time
Position Overview
Areas of Responsibility: Define specific, permanent areas that requires the role holder to be responsible for taking decisions, delivering results or carrying out a significant amount of activity
Position Overview:Â
Person shall be responsible for meeting all the walk-in customers and related MIS.
Key Responsibilities
- Meeting existing/new customers, understand their issues, offer them comfortable sitting place.
- Arrangement of their Tea/Coffee/Snacks etc
- Understanding and noting down their concerns/queries and discuss the same with concerned departmental RM’s or if required with departmental head
- Maintain related database/ MIS for regular follow-up till closer of their issues.
- Data maintenance on CRM related soft wares/ ERP / Reports etc
Desired Skillset
| Job Requirements: State threshold proficiency/education, qualifications, training and experience necessary to enable and perform the job fully and effectively. (This might not necessarily be the same as the current job holder) | |
| Academic Qualification | Any Hospitality Graduate / MBA with Customer Relation Mgmt exposure |
| Relevant Experience | Proven experience (Minimum 2 Years) in CRM functions |
| Technical Skills & Knowledge | Proficiency in MS- Office, Good Personality with excellent communication skills both written & verbal |
| Operating Network: Provide the key working relationships/routine contacts the job holder needs to have INSIDE and OUTSIDE the organization to accomplish job and the reason for these interactions | |
| Internal | External Nature/ purpose of interaction |
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